Privacy Policy

1. Introduction

Hypermart Limited, through its brand Ramtons, is committed to protecting the privacy and security of our customers' personal data. This privacy policy outlines how we collect, use, store, and protect your personal information in compliance with the Data Protection Act, 2019.

By using our website (www.ramtons.com) or services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

We collect and process different categories of personal data, which may include but is not limited to:

Personal Identification Information: Name, ID number, physical address, phone number, email address
Financial Data: Mpesa and Visa Card transaction information, billing address
Marketing Data: Your preferences in receiving marketing from us and your communication preferences
Technical Data: IP address

3. How We Collect Your Data

We collect your data in several ways:

Direct interactions: When you provide personal data by filling in forms online
Automated technologies: As you interact with our website, we may automatically collect data on your browsing actions and patterns using cookies and similar technologies.

4. Use of Your Data

We use your personal data for the following purposes:

Order processing: To process and deliver your orders, including managing charges
Customer support: To manage your inquiries and provide customer service
Marketing: To provide you with information on new products, promotions, and offers that may interest you (with your consent)
Website improvement: To analyze and improve our website, products, and services
Legal obligations: To comply with legal obligations, including tax and accounting requirements

5. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: Where you have provided consent for us to use your personal data (e.g., for marketing communications)
Performance of a Contract: To fulfill our obligations under the contract (e.g., processing your order)
Legal Obligation: To comply with legal obligations, including the Data Protection Act, 2019
Legitimate Interests: Where it is necessary for our legitimate interests (e.g., fraud prevention, marketing) and your interests and fundamental rights do not override those interests

6. Sharing Your Data

We may share your personal data with:

Service providers: Who assist us with payment processing, IT services, logistics, marketing, and analytics
Third parties in connection with legal obligations: If required to do so by law or in the good faith belief that such action is necessary to comply with legal processes

We do not sell or lease your personal data to third parties.

7. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. We also limit access to your personal data to employees and third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk from unauthorized use or disclosure, and applicable legal requirements.

9. Your Rights

You have the following rights regarding your personal data under the Data Protection Act of 2019:

Right to Access: You can request copies of your personal data held by us.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data under certain circumstances.
Right to Object: You can object to the processing of your personal data where we rely on legitimate interests.
Right to Data Portability: You have a right to request your personal data, which you have provided to us in a structured and commonly used format for use across different services.
Right to Withdraw Consent: Where we rely on consent to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page and, where appropriate, notified to you by email.

13. Contact Us

If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us:

Email: [email protected]

Phone: 0709603400 / 0709603401

Address: 64 Muthithi Rd, Ramtons Building, Westlands